Blog

Customer Success

How Artificial Intelligence Could Revolutionize Banking Client Services

In order to make banking clients’ support faster, smoother, and more effective; banks should continue to embrace technology when it comes to communication and live customer support.

September 21, 2021

Customer Service

How to Have Happy Online Shoppers in 3 Steps

Online shopping is equally about quality customer service as it is about quality products, fast shipping, and bargain prices.

August 18, 2021

AI World: Why Your Business Needs a Chatbot Today

Chatbots simulate human conversation through voice commands or text chats or both. Instead of having agents behind the screens to answer repetitive questions, chatbots can handle them instantly and with 24/7 availability. But let’s make one thing clear, most chatbots you come across aren’t exactly “intelligent”.

June 20, 2021

Customer Service

Simple Steps to Increase Your Customer Service Quality

Here are a few simple steps that can dramatically increase customer service quality for your business

June 20, 2021

Xina is Set to Redefine the Customer Experience in the Middle East

For Arabic speaking businesses who are on the lookout for relevant Artificial Intelligence (AI) applications, Xina is the answer. As the world’s first Arabic interactive voice assistant (IVA) and chatbot, Xina was launched out of Amman, Jordan, with a mission to make customer service for the Middle East and North Africa (MENA) region easy, fast, and extremely accurate.

May 7, 2021

From One Word to Full Human-like Speech: The Evolution of Voice Recognition

It is not surprising nowadays to command your phone, your watch, your speakers, or nearly any other tech device by spewing out a few words and waiting for an accurate response. Likewise, we use chatbots, virtual assistants, and various “smart” tools that understand our voice and our language almost perfectly. But how did this technology come to be? Is it an overnight invention or a long and gradual evolution?

March 28, 2021

Customer Service

4 Common Challenges Call Centers Face and Quick Fixes

AI-powered solutions resolve many of the common challenges that call centers repeatedly face. These solutions also present massive opportunities for scaling operations and growing the number of businesses and clients call centers are able to service.

March 28, 2021

Arabic Artificial Intelligence Ushers in New Era for Local Businesses

If there is one big word businesses have been obsessed with (well before COVID) it would be: Artificial Intelligence. But AI is not just a buzzword. We constantly hear about the efforts of various companies, organizations, and even governments to put AI to use and instantly reap economic, technological, and social benefits.

March 27, 2021