Shopping in-store or online is more than products and prices. Customers value shops that offer a whole customer experience and genuine support throughout the journey.
The retail industry is customer-centric; the shopping experience in the retail and e-commerce sector is highly impacted by the customer service provided pre, during, and post-purchase. Your customers may need frequent support and assistance regarding product specifications, pricing and payment methods, delivery options, return and refund issues, and much more.
Using Artificial Intelligence and Natural Language Understanding, Xina offers your shoppers faster, data-driven, and friendlier customer care that surely satisfies their needs.
The shopping experience in the retail and ecommerce sector is highly impacted by the customer service provided pre, during, and post purchase. Your customers may need frequent support and assistance regarding product specifications, pricing and payment methods, delivery options, return and refund issues, and much more.
Using Artificial Intelligence and Natural Language Understanding, Xina offers your shoppers faster, data-driven, and friendlier customer care that surely satisfies their needs.
Shoppers may interact with your brand from multiple devices and using different channels. They expect to have an interactive chat or telephonic conversation to immediately address their problems or questions. You need to connect seamlessly with those customers at every step of their buying journey.
Xina's Arabic Dialectal Interactive Voice Assistant and Chatbot are available through all channels, at all times, and instantly answer all customer queries so you can fully eliminate hold time.
Shoppers may interact with your brand from multiple devices and using different channels. They expect to have an interactive chat or telephonic conversation to immediately address their problems or questions. You need to seamlessly connect with those customers at every step of their buying journey.
Xina Interactive Voice Assistant and Chatbot are available through all channels, at all times, and instantly answer all customer queries so you can fully eliminate hold time.
For shops and ecommerce sites that seek to grow their operations and sales, using traditional call center solutions may limit your potential. Human customer care agents are often stuck with repetitive and manual tasks that cost a lot of valuable time and effort. Many of your shopper queries can be automated and handled from one smart, human-like agent.
Let Xina automate 40% of your customer care tasks and free up your valuable resources for strategic and complex tasks to help you optimize and grow your sales.
For shops and ecommerce sites that seek to grow their operations and sales, using traditional call center solutions may limit your potential. Human customer care agents are often stuck with repetitive and manual tasks that cost a lot of valuable time and effort. Many of your shopper queries can be automated and handled from one smart, human-like agent.
Let Xina automate 40% of your customer care tasks and free up your valuable resources for strategic and complex tasks to help you optimize and grow your sales.
We are happy to meet with you to assess your needs and provide the most suitable solution.