State of the art Arabic IVA and Chatbot to help you grow your business and scale up customer services
You are likely to be dealing with thousands of repetitive customer support tasks and queries on a daily basis. Unfortunately, these tasks are very time consuming and they tie up your human resources and limit your capabilities to serve more clients.
Xina automates 40% of your customer service tasks and frees up your valuable resources so you can expand your call center and customer care services to more clients
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Your customers need frequent support and care. Whether they require information on payment and billing options, prepaid and postpaid account types, connectivity and network issues, or any other issues relating to their phone and internet plans, Xina can instantly respond.
Xina uses Artificial Intelligence and Natural Language Understanding to provide faster, data-driven, and much more accurate customer service and support for telecommunication clients.
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The revenue potential of traditional call center and customer support tools are limited by headcount. Using IVAs and Chatbots introduces a new revenue stream for your business that can help you achieve higher financial returns without the need to invest in multiple resources.
Xina offers a revenue sharing model that helps calls centers and customer service outsourcing companies quickly increase their gains.
Customers want to have a conversation with their telecom service provider whenever they need support and by connecting through any channel they find convenient. You do not want to keep your customers waiting on the line or on hold while an answer is being collected.
Xina Interactive Voice Assistant and Chatbot are available everywhere, at all times, and instantly answer all customer queries so you can eliminate hold time completely.
Individuals are increasingly aware of the quality of the service they can obtain. People will engage with you on a daily basis and for various reasons. Your ability to provide them with quality service and to be readily available and responsive across multiple channels and at all times is of huge importance.
Using Artificial Intelligence and Natural Language Understanding, Xina offers fast, easy, omnichannel, quality service that leaves everyone satisfied.
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With traditional call center solutions, you limit your human agents and growth potential by spending a lot of time and effort on routine and repetitive customer service tasks. Most of your queries can be automated and handled from one smart, human-like agent who also generates rich data and analytics for you to keep optimizing.
Let Xina automate 40% of your customer care tasks and allow your human agents to focus on strategic and complex tasks so you can scale and grow your success.
We are happy to meet with you to assess your needs and provide the most suitable solution.
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