Xina provides Artificial Intelligence solutions to automate customer service in the Arabic and English languages and in regional dialects
Put Artificial Intelligence and Natural Language Understanding to use to provide faster, data-driven, and much more accurate customer service and support.
Do not keep your customers waiting on the line or on hold while an answer is being collected. Xina is available everywhere, at all times, and instantly answers all queries.
Let Xina automate 40% of your customer care tasks and allow your human agents to focus on strategic and complex tasks so you can scale and grow your success.
Revolutionary IVA technology that seamlessly integrates with your systems, automates your calls and customer queries, and amps up your data and analytics. Discover the features of the world’s first Arabic IVA
Xina handles customer support conversations in a natural, friendly, & interactive manner that resembles human agents.
Xina integrates seamlessly with Cisco, Avaya, Genesys, and all telephony providers and any voice-to-voice system.
Xina eliminates hold time for customers by being available 24/7 and by instantly replying to an ever-growing number of queries.
Xina generates conversation summaries and rich data that is vital for quality control and enhancement.
Extremely intelligent, AI powered Arabic chatbot that increases your communication channels, speeds up your customer support, and enriches your sales activities through Natural Language Understanding and chat analytics. Discover Xina Chatbot’s features
Xina interprets customer intent based on the chat and provides accurate and timely responses.
Xina integrates seamlessly with all social media platforms (i.e. Facebook, Whatsapp) and any web-based or mobile chat app.
Xina learns to whom and when to transfer chats based on input customization and artificial intelligence.
Xina cares deeply about your data and your customers’ data and guarantees top security measures.
It is not enough to provide excellent telecom products and tools. Customers look for round-the-clock high quality support through phone calls and chat messages.
Shopping in stores or online is more than products and prices. Customers value shops that offer top customer experience and true support throughout the journey.
Modern day banking requires your availability and support to resolve your clients' time-sensitive and recurring needs.
Whether working directly with patients or insurance clients, building stronger relationships and quality service is essential for meeting your goals.
Engage your citizens, build stronger relationships, and get more things done through customer service automation.
Expand your customer support operations and revenue streams by deploying Xina directly for your clients.
Xina’s technology will play a huge role in the customer service field, especially when it comes to its support in the Arabic language, allowing us to become much more efficient while ensuring excellent quality.
Xina will improve customer satisfaction as it will drop issues turnaround time tremendously. Not only satisfaction will be increased but cost of support will drop radically as it will save on hiring more people. Xina is very scalable which means it will be able to ramp up supporting inquiries and issues instantly.
Xina is a state of the art piece of technology, employing proprietary machine learning algorithms for Arabic speech recognition and human language processing to develop intelligent assistance for a multitude of voice based use cases. A truly unique solution with advanced capabilities that is long awaited for in the MENA region.
The Best Customer Experiences are Created by Xina!
We are happy to meet with you to assess your needs and provide the most suitable solution.