Revolutionary IVA technology that seamlessly integrates with your systems, automates your calls and customer queries, and amps up your data and analytics. Discover the features of the world’s first Arabic IVA
Xina handles customer support conversations in a natural, friendly, & interactive manner that resembles human agents.
Xina integrates seamlessly with Cisco, Avaya, Genesys, and all telephony providers and any voice-to-voice system.
Xina eliminates hold time for customers by being available 24/7 and by instantly replying to an ever-growing number of queries.
Xina learns to whom and when to transfer calls based on input customization and artificial intelligence.
Xina interprets customer intent based on the conversation and provides accurate and timely responses.
Xina is able to detect and understand the customer’s gender and dialect to best serve them.
Xina integrates with various CRM and ERP software to ensure data centralization and process automation.
Xina generates conversation summaries and rich data that is vital for quality control and enhancement.
Xina cares deeply about your data and your customers’ data and guarantees top security measures.