Handling customer support in a spontaneous approach resembling the human touch.
Immaculate integration with Cisco, Avaya, and Genesys, along with all telephony providers and voice-to-voice systems, to integrate and smooth your customer services and sales processes effortlessly.
Xina acknowledges and shifts phone calls to specific agents based on the requirements and inquiries of the customer in an effortless manner.
Conversing and responding to customer inquiries while providing timely and accurate responses. Xina can easily respond to customer inquiries in a timely and accurate way.
Integrating with numerous CRM software to guarantee Data Centralization and a decrease in errors while minimizing costs through Process Automation.
Operating with multiple ERP software in order to assist in managing day-to-day business activities and guaranteeing comprehensive security/insurance.
Designing and building the Natural Language Processing (NLP) models based on customer needs; to ensure maximum accuracy in understanding the written and spoken human language.
Instantaneous conversion of human voices into the text to certify precision in data collection by allowing users to speak entries rather than type.
Designing an easy path for your customers to interact with your business; promising to solve the most sensitive matters and improve customer interactions.
Deploying Xina on your infrastructure as an on-site utilization; based on your business requirements. (For Enterprises only)
Providing SaaS solutions that assist in improving customer and employee experiences.
Building your own conversational AI solution by employing low codes (little to no coding required) tailored to your company’s needs.
Evaluating, generating data; gaining more insight and conversation summaries to better understand, enhance Quality Control, and target leads.
Advanced AI technologies accommodate the safe-keeping of your and your customers' data.