Steering customer support and inquiries in a spontaneous approach resembling the human touch.
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Unparalleled integration with Facebook, WhatsApp, etc... along with any and all web-based or mobile chat apps to drive sales and traffic.
Xina can transfer conversations (chats, messages, …etc.) to specific agents based on the requirements and inquiries of the customer in an uncomplicated manner.
Conversing and responding to customer intents & inquiries, reducing wait time and generating transcripts while providing timely and accurate outcomes.
Integrating with several CRM software to guarantee Data Centralization and Process Automation.
Operating with multiple ERP software in order to assist in managing day-to-day business activities and guaranteeing better analytics, improving productivity and assuring a sole source of information.
With the assistance of the latest AI technologies, Xina ensures the highest security measures for you and your customers' data.
Designing the NLP software internally to ensure maximum accuracy in understanding the written and spoken human language.
Designing experiences that ensures a mutual understanding between customers and Xina; with the incorporation of Natural Language Understanding.
Creating an easy path for your customers to interact with your business; promising to solve the most complex issues.
Building your own conversational AI Solution by employing low codes (little to no-coding required) tailored to your company’s needs.
Xina processes and generates chat summaries & reports filled with rich data that can optimize your customer support and improve efficiency that is vital for efficient quality control and business advancement.
