Balador's Intelligent cloud-based Customer flow management platform with Xina's Interactive Voice Assistant; to bring you a brilliant user experience, by combining Xina’s technology with Baladors to support the time management, booking application, and intelligent queuing system in achieving an effortless user experience.
The added benefit of having both Arabic and English TTS (Text to Speech) is the pinnacle of Xina’s brilliance and consistency.
Balador solved an issue we all face, waiting in line. They created a Smart queuing platform that offers you time management ability by booking your spot and reducing your wait time, making it cost and time-efficient for the end-user as well as the business.
Virtual booking in both private and public sectors can assist the service providers in managing the workflow and preparing for upcoming traffic leading to better time management and minimizing the pressure load exerted on employees, thus increasing productivity.
Balador is a revolutionary application that not only assists the end-user but the business as well. It integrates with all sectors and provides top-notch customer experiences.
Xina is the first Arabic Dialectal Intelligent Virtual Assistant that allows organizations to automate customer service conversations driven by Natural Language Understanding (NLU) by combining Arabic Speech Recognition and Speech Synthesis in one system, across multiple Arabic Dialects, English language, and channels that decrees a true omnichannel experience for the end user.
Xina’s main selling point is the Hybrid TTS, which combines both Arabic and English TTS using the same voice. We aim to provide a solution that enables different communities and businesses to design their own use cases using a low-code platform.
The future holds many secrets, and the cooperation between Xina and Balador will expand the success and growth of Customer Services with the assistance of AI.
Xina can add the IVA (Interactive Voice Assistant) feature to Balador to further enhance and improve their customer experience.
Imagine booking your spot in a bank and having Xina remind you of your appointment when it is almost time, or having Xina read your ticket number and wait time aloud while you are driving your car. Incorporating Xina’s IVA technology will not only add a benefit to the end-user, leading to a growth in customer success but will also profit both Balador and their partners.
As Balador stated, with Xina, it will be “Life Un-Queued with Voice as the new user interface.”