Chatbots use AI and NLP to answer customer questions and automate tasks to improve businesses. Speech recognition allows chatbots to be talked to. Voice recognition is when a computer recognizes human speech. AI and smart assistants like Alexa and Siri have made voice recognition increasingly popular and helpful. It is worth noting that chatbots went through many stages before becoming what we know them as today, such as Siri, developed by Apple, and Google Assistant. Chatbots are widely used nowadays. This article will take a chronological look at the history of chatbots.
Eliza was the first chatbot. It was developed by Joseph Weizenbaum in 1966 to mimic human speech by matching and swapping patterns. The program is able to simulate human speech. Further, Eliza matched human queries with pre-programmed responses. Eliza marked the start of a new era in natural language processing and artificial intelligence.
Kenneth Colby, a professor of psychiatry at Stanford University, made the Parry chatbot, or just Parry, in 1972. This chatbot was designed to replicate the behavior of a paranoid schizophrenia patient. The computer made a basic model of how a person with paranoid schizophrenia would act based on ideas, concepts, and beliefs.
Rollo Carpenter, a British programmer, developed Jabberwacky, a chatterbot. Its claimed objective is to "simulate normal human dialogue in an interesting, amusing, and hilarious way." It is an early effort to create artificial intelligence through human interaction. Some have used its website for academic studies since its launch. The chatbot employs "contextual pattern matching" AI systems.
In 1992, Creative Labs developed a chatbot named Dr. Sbaitso for Microsoft Windows DOS. Not only was it one of the first chatbots to try to use AI, but it was also the first one that could only be controlled by voice. The software would talk to the user as if it were a mental health professional. Rather than engaging in a nuanced conversation, most of its replies were variations on "Why do you feel that way?"
A.L.I.C.E., commonly known as Alicebot or Alice, is a natural language processing chatbot that uses pattern matching techniques to converse with humans. It has won the Loebner Prize three times (in 2000, 2001, and 2004) for making lifelike robots that can talk. A.L.I.C.E. is a chatbot. Richard Wallace was one of the first people to build Alice in 1995. It used to be called Alicebot because the first computer it ran on was called Alice.
The SmartChild was made in 2001 and was like Siri in a lot of ways. The chatbot was available on AOL Instant Messenger and MSN Messenger. It could have fun conversations and get to other services quickly.
Siri was produced by Apple in 2010 for iOS. It is a smart personal assistant and learning navigator that uses a natural language user interface. It laid the groundwork for all subsequent AI bots and personal assistants.
Google Assistant was launched at Google in 2012. It provides answers, handles web service queries, and offers suggestions. It was part of a mobile search update and UI redesign that featured a female-voiced assistant to compete with Siri. Google ِAssistant first provided location- and time-specific information.
Cortana appeared at Build 2014. Windows 10 phones and PCs have included it since then. Voice recognition and algorithms enable this application to process voice instructions. Start by typing a query into the search box or clicking the microphone to chat with Cortana. If someone doesn't know what to say, they may search the lock screen or Cortana Home on the taskbar. Cortana can send emails, SMS, lists, chat, play games, and locate facts, files, locations, and other information.
Alexa is a smart personal assistant that Amazon has made. It came out in 2014 and is now built into devices like the Amazon Echo, the Echo Dot, the Echo Show, and more. Alexa also has an app and is built into more devices made by companies other than Amazon.
OpenAI has developed a huge language model called ChatGPT. It was established in 2021 by the OpenAI team. It is designed to aid users in creating writing that resembles human language based on user input. ChatGPT can be used for a variety of purposes, including business and language assistance.
Users now demand nothing less than a customized experience with services ready at the click of a button on any device, thanks to the digital revolution and the influence of companies like Apple, Google, and Amazon. This requires constant awareness of the circumstances. The need for advanced AI to provide such a high standard of usability soon became obvious. Companies that use AI for customer service and support run the risk of not meeting important customer needs.