According to Babble, the number of Arabic speakers around the world is over 313 million according to recent numbers. With the economic growth of some Arabic-speaking countries, Arabic has become a good language for business. With the growing interest in Arabic as an effective tool for business, the development of AI-powered Arabic chatbots is picking up speed. Therefore, companies seek to motivate their employees to learn Arabic alongside their own language, with the aim of developing their business relations with some Arab countries. Here lies the significance of chatbots that companies are competing to develop and return the Arabic language to its former glory. Here is why Arabic chatbots matter a great deal.
Many companies are showing a great interest in Arabic mainly because of the economic growth in the region. Arabic is also very important in business relations. Having Arabic-speaking employees in your business will help you accelerate international business relations and expand in the market because you need a communication tool between your business and clients. However, learning Arabic as a second or third language can be challenging since it differs greatly from Germanic and romance languages. With the emergence of Arabic-speaking chatbots, communicating with clients became a lot easier.
Xina’s chatbot adds a great contribution in that regard, as it provides services in almost all sectors including telecommunication, e-commerce, healthcare, banking, and government services. After using Xina’s chatbot with your business, you may use it as a communication tool between your business and your clients.
Chatbots can bring great results to industries in the Middle East by automating customer experience. Arabic chatbots can serve Arabic customers all over the world at any time. They can be available to answer all of your customers’ questions during the purchase and post-purchase phases. Providing such a service enhances the retail industry by increasing its sales and reducing the costs of having its customer service team.
Also, chatbots can be a way of communication to build closer relationships between businesses and customers. They are great when it comes to engaging the audience. For example, they may convince a customer to subscribe to a community/channel where a chatbot works. This also contributes to increased sales. Any company can integrate an Arabic-speaking chatbot on its website and social networking sites, and the chatbot will provide highly efficient customer service around the clock.
A good example of an Arabic-speaking chatbot that proved to be effective for Middle Eastern industries is Xina. Xina is an AI-driven chatbot that helps automate customer service with a high level of NLU. For example, Lafarge which is a world leader in building materials with top-ranking positions in cement collaborated with Xina’s chatbot for quicker and smoother customer service. As a result, integrating Xina’s servicing features will not just reduce wait time, but build loyalty, boost the success of customer services, and enhance the cooperation between retail and AI.
As many companies are opening AI-driven chatbot projects, more job opportunities are open for the young generation to start developing, deploying, and managing AI. There are many new roles now involved in AI projects such as project management and leads, risk managers, subject matter experts (SMEs), annotators, hardcore, and more. According to McKinsey, by 2030, about 70% of companies will have adopted some AI technology.
The Middle East is meeting the increasing significance of Arabic as a business tool through the development of sectors invested in AI technologies. Such attempts could strategically position the region for the years to come. This is what Xina AI provides for the region with its intelligent chatbot developed using the most advanced technologies by a talented tech team.
The importance of Arabic chatbots in the region lies in serving businesses that don’t have Arabic-speaking employees to communicate with clients and expand relations with Arabic-speaking countries. This is how a chatbot like Xina can be considered an effective tool for such companies.